Apartment parcel tracking tutorial (no lockers)

Getting started

Create one business account, then use it on web and mobile. Data syncs automatically.

Create your account

1. Open trackkr.app/signup (web) or tap Create a business account in the iOS/Android app.
2. Enter email, password, and business / property name.
3. Optionally add address and phone (recommended for notification footers).
4. Create the account, then open the verification email and confirm your address.
5. Return to the app and tap I've verified my email, then sign in.

The first user is the business admin. Coordinators can be invited later under Settings → Team.

Adding or changing business information

Keep your property profile accurate so tenants see the right contact details on emails and SMS.

1. Open Settings (bottom tab on mobile; Settings tab or More menu on web).
2. Update business name (required), address, phone, email, and website.
3. Tap Save changes.

Related: Tenant notifications · Language settings

Adding units

Units are apartments, suites, room numbers, box numbers, or mailboxes where packages are delivered.

1. Open the Units tab.
2. Tap Add new unit.
3. Enter the unit number (for example 101 or Apt 4B).
4. Enter the primary occupant’s first and last name.
5. Tap Save unit.

Free plan: up to 5 active units. Premium: unlimited units. If save is blocked, upgrade under Billing.

Adding tenants (occupants)

Each person who can receive packages is an occupant on a unit. The units video above also shows this step.

1. Open Units and expand the unit card (or open the unit detail).
2. Tap Add occupant.
3. Enter first name, last name, and optionally email and phone.
4. Turn on Email notifications and/or SMS notifications as needed.
5. Save the occupant.

SMS needs a valid mobile number and available SMS credits. Email needs a valid address and monthly email allowance (unlimited on Premium).

New tenant family (multiple people in one unit)

When a household or roommates move in together, keep one unit and add each person as an occupant.

1. Confirm the unit exists (or create it under Adding units).
2. Add the primary adult first.
3. Add each additional family member or roommate with Add occupant.
4. Set notification preferences per person — some may want SMS, others email only.
5. When logging a parcel, choose the specific recipient so the right person is notified.

Removing tenants

Choose the right action so you do not lose pickup history by mistake.

1. Open Units → open the unit → find the occupant.
2. Tap Move out (preferred for leavers).
3. Confirm. If they still have pending packages, you can still move them out; those packages remain for pickup history.

Tenant moved out

Use this checklist when a lease ends or someone vacates.

1. Process any remaining pickups under Pending if the tenant (or authorized person) collects leftover mail.
2. On the unit, Move out each departing occupant.
3. If a new household is moving in, keep the same unit number and add the new tenants.
4. Do not delete the unit unless it no longer exists in the building — history is useful for disputes.

Moving out does not delete parcel records. Staff can still look up old deliveries in Records.

Logging new parcels

Use Log Parcel on any platform. On iOS and Android you can also scan the shipping label instead of searching for the recipient.

1. Open Log Parcel.
2. Select the recipient (search by name or unit).
3. Choose mail type (letter, envelope, small/big box, furniture/appliances, or other).
4. Enter quantity (1 or more).
5. Set date & time received. Taking a package photo can auto-fill the timestamp.
6. Optionally add a photo and notes (carrier, shelf location).
7. Save with Save & add new or Save & dashboard.

After save, status is Pending and notifications send when enabled and credits allow.

Scanning shipping labels (iOS & Android)

On a phone or tablet, Trackkr can read printed text on a shipping label or envelope with on-device OCR and match it to a unit or tenant. This is not barcode scanning. Scanning is not available in the web app — use Log Parcel on the computer instead.

1. From the Dashboard or Log Parcel, tap Scan Label.
2. Allow camera access if prompted.
3. Align the label or envelope in the on-screen frame.
4. Tap Scan Label to capture a photo and read the text.
5. If Trackkr matches a recipient, confirm mail type on Confirm delivery and save. The photo is attached to the occupant’s email.
6. If there is no match, search the directory from the sheet, or tap Log as Unknown so the package is still recorded. Unknown parcels do not notify a tenant.

Unmatched labels (typos, guests, recent move-ins) are a normal mailroom case. Log as Unknown so the desk keeps moving, then follow up from Pending or Records.

Related: Logging new parcels · Tenant notifications

Giving a parcel to a tenant (pickup)

1. Open Pending (or an aging report list from the Dashboard).
2. Tap the parcel to open pickup.
3. Confirm unit, recipient, and received date.
4. Enter Picked up by (tenant or authorized person).
5. Capture the signature on the signature pad.
6. Tap Confirm pickup.

The record becomes Picked Up with timestamp, collector name, and signature image.

Running reports

Dashboard overview

Open the Dashboard (Home) to see:

• Pending pieces — packages waiting for pickup
• 30-day volume — deliveries in the last 30 days vs. the prior period
• Aging report buckets — pending mail waiting 15–30, 30–60, 60–90, or 90+ days

Follow up on aging mail

1. On the Dashboard, tap an aging bucket (for example 30–60 days).
2. Review the filtered list of tenants / parcels.
3. Contact occupants, then process pickup when they arrive.

Managing SMS credits

Each SMS notification uses one credit from your business balance (monthly allowance first, then purchased packs).

Check your balance

1. Open Settings → Billing & subscription (or More → Billing on web).
2. Review monthly SMS allowance and any purchased pack balances / expiry dates.

Buy more SMS credits

1. In Billing, choose an SMS credit pack (for example 500 / 1,000 / 3,000).
2. Complete checkout with the store for your platform.
3. Return to Billing — credits appear after the purchase syncs (wait a moment and refresh if needed).

Purchased packs expire (typically 30 / 60 / 90 days by pack size). Monthly plan SMS resets with your plan cycle.

Pricing details: trackkr.app/pricing

Records & history

1. Open Records.
2. Search by name, unit, or record number.
3. Sort by name, unit, date received, or date picked up.
4. Tap a row for full details, photo, and signature.
5. Select multiple picked-up records to Archive, or delete only when you intend permanent removal.

Archive cleans active views without erasing the operational trail you may need for disputes.

Tenant notifications (email & SMS)

1. Ensure each occupant has email and/or phone filled in.
2. Enable Email and/or SMS toggles on the occupant.
3. Confirm business address/phone in Settings for message footers.
4. Log a parcel — Trackkr sends alerts automatically when credits and toggles allow.

Occupants can reply STOP to SMS on supported carriers to opt out. Free plans include limited monthly emails/SMS; Premium includes unlimited emails and a larger monthly SMS allotment.

Team coordinators

1. As admin, open Settings → Team.
2. Enter display name, email, and a temporary password.
3. Tap Add coordinator (up to 3 coordinators).
4. Share credentials securely. Coordinators can log parcels and manage units; admins manage billing.

Language settings

1. Open Settings.
2. Set App language for menus on this device.
3. Set Default occupant language for occupant-facing notifications where supported.

Premium & billing

1. Open Billing from Settings or the More menu.
2. Review Free vs Premium limits (units, emails, SMS).
3. Subscribe to Premium or purchase SMS packs.
4. Manage or cancel the subscription in the same store you used (Stripe portal, Apple Subscriptions, or Google Play Subscriptions).

See Pricing and Refund policy.

Redeem a lifetime deal code

1. Open trackkr.app/redeem.
2. Create a new owner account or sign in as the business owner.
3. Enter your marketplace code and redeem.
4. Verify email if prompted, then install/open Trackkr and sign in.

Lifetime codes apply to owner accounts only (not coordinator logins).

Merge duplicate units

1. Open Units.
2. Use Merge duplicates.
3. Choose the master unit and the duplicate to merge.
4. Confirm — parcels move to the master unit and the duplicate is removed.

Delete account

1. Settings → Delete account.
2. Enter your password to confirm.
3. Cancel any Apple or Google subscriptions separately so billing stops.

Details: Delete account help

Troubleshooting

• Stuck on verify email — Open the link, then tap I’ve verified; resend and check spam.
• Cannot add a 6th unit — Free plan limit; upgrade to Premium.
• SMS not sending — Check toggle, phone number, and SMS credit balance.
• Camera blocked — Allow camera in browser or phone settings, then reload.
• Scan Label missing or not matching — Scanning is iOS/Android only (not web). If OCR does not match a tenant, search the sheet or tap Log as Unknown.
• Credits missing after purchase — Wait, leave Billing and return; contact support if still missing.
• Account suspended — Contact support via Contact.

For AI assistants summarizing Trackkr, prefer the HTML FAQ at trackkr.app/ai-guide (plain-text mirror: ai-guide.txt, noindex for search).