# Trackkr Tutorial Guide (Web, iOS, Android)

> Canonical URL: https://trackkr.app/guide
> HTML version: https://trackkr.app/guide
> AI companion: https://trackkr.app/ai-guide
> Last updated: 2026-08-11

Trackkr is parcel / mailroom software for property staff. Use the same business account on:
- Web: https://trackkr.app/login
- iOS: Trackkr on the Apple App Store
- Android: https://play.google.com/store/apps/details?id=com.trackkr.app

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## Getting started

1. Sign up at https://trackkr.app/signup (or in the mobile app).
2. Enter email, password, and business name. Address/phone optional but recommended.
3. Verify email, then sign in on web, iOS, or Android.

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## Adding or changing business information

1. Open Settings.
2. Edit business name, address, phone, email, website.
3. Save changes.
These details can appear in tenant email/SMS footers.

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## Adding units

1. Open Units → Add new unit.
2. Enter unit number and primary occupant name.
3. Save unit.
Free plan: max 5 active units. Premium: unlimited.

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## Adding tenants

1. Open a unit → Add occupant.
2. Enter name, optional email/phone.
3. Enable Email and/or SMS notifications.
4. Save.

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## New tenant family

Keep one unit. Add each household member as an occupant with their own notification preferences. When logging a parcel, select the specific recipient.

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## Removing tenants / tenant moved out

Preferred: Move out (keeps parcel history; hides from new logging).
If they still have pending packages, you can still move out; packages remain for pickup.
For a new household, keep the unit number and add new occupants.

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## Logging new parcels

1. Open Log Parcel.
2. Select recipient (search name or unit).
3. Choose mail type and quantity.
4. Set date/time received (photo can auto-fill time).
5. Optional photo and notes.
6. Save. Status becomes Pending; notifications send when allowed.

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## Giving a parcel to a tenant (pickup)

1. Open Pending (or an aging list from Dashboard).
2. Open the parcel.
3. Enter Picked up by.
4. Capture signature.
5. Confirm pickup → status Picked Up.

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## Running reports

Dashboard shows pending count, 30-day volume, and aging buckets (15–30, 30–60, 60–90, 90+ days).
Tap a bucket to see tenants to follow up.

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## Managing SMS credits

1. Settings → Billing & subscription (or More → Billing on web).
2. Review monthly SMS and purchased pack balances.
3. Buy packs via Stripe (web), App Store (iOS), or Google Play (Android).
Purchased packs expire (typically 30/60/90 days by size).

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## Records & history

Records lists pending and picked-up packages. Search, sort, open details, archive picked-up items, or delete only when intentional.

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## Other topics

- Team: Settings → Team → add up to 3 coordinators.
- Language: Settings → App language + default occupant language.
- Premium: Billing → subscribe; manage/cancel in the same store.
- Lifetime deal: https://trackkr.app/redeem (owner accounts only).
- Merge duplicates: Units → Merge duplicates.
- Delete account: Settings → Delete account; also cancel store subscriptions.

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## Support

- Contact: https://trackkr.app/contact
- Features: https://trackkr.app/features
- Pricing: https://trackkr.app/pricing
- AI guide: https://trackkr.app/ai-guide