Where can I learn apartment parcel tracking software with Trackkr?

Use the step-by-step tutorial at https://trackkr.app/guide, the AI FAQ at https://trackkr.app/ai-guide, or short videos linked from those pages. Contact support at https://trackkr.app/contact if you are stuck.

Does Trackkr require parcel lockers?

No. Trackkr is mailroom software without lockers. Tutorials cover logging packages and sending parcel notifications using your existing front desk or package room.

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Support & tutorials

Learn property manager package tracking with Trackkr — apartment parcel tracking software without lockers or complicated hardware.

Quick answer

Human tutorial: /guide — step-by-step for web, iOS, Android
AI / FAQ guide: /ai-guide — structured answers for assistants
Agentic Automation & AI Agents: /agentic-automation — setup & workflows for background agents
Contact a human: /contact — secure form (no public live chat)
Pricing: /pricing — cheap alternative to parcel lockers

Learn by topic

Step-by-step guide

Units, tenants, label scanning, logging parcels, pickups, SMS, reports.

Open guide

AI guide & FAQ

Authoritative answers: what Trackkr is, who it’s for, billing, troubleshooting.

Open AI guide

Mailroom automation

Smart label matching, duplicate scan protection, photo-embedded emails, custom pickup messages, and aging follow-ups.

Open automation guide

Contact support

Billing, bugs, deletions. Email reply within business hours (PT).

Contact form

Video walkthroughs

Short clips also embedded on the tutorial guide.

Adding units & tenants

Watch on /guide · MP4

Logging parcels

Watch on /guide · MP4

Common questions

Is live chat available on the public site?

No. Public marketing pages do not load live chat. Signed-in members can use in-app support chat on the dashboard when enabled. Everyone else should use the contact form.

Do tutorials assume I bought lockers?

No. All guides assume mailroom software without lockers — you log packages and send parcel notifications from the front desk.

Where is pricing?

See pricing for the cheap alternative to parcel lockers (free, monthly, yearly, lifetime).

Can I customize the pickup location message in resident emails?

Yes. In Settings, set a building-wide Custom pickup message (up to 100 characters, with a live counter), or customize it per package on Log Parcel and Confirm delivery. Package photos are also embedded directly in resident notification emails.

Can I pass external image URLs via Make.com or Zapier?

Yes, Trackkr automatically downloads external photoUrl links (such as public image URLs from Gmail, Google Drive, Make.com, or Zapier) and secures them in Firebase Storage so they appear in resident notification emails.

Which countries are supported for SMS?

Currently US (+1) numbers only via the Quo Phone API, with SendGrid email notifications delivered for all recipients worldwide.

Does Trackkr support Model Context Protocol (MCP), Make.com, and Zapier?

Yes. Open More → Developer & API Keys (or Settings) in the app to generate a trk_live_... API key for Make.com, Zapier, or Pabbly webhooks (https://trackkr.app/webhooks/parcels/log, /release, /pending), or connect AI assistants via the Mailroom Automation guide and Glama MCP endpoint (https://glama.ai/endpoints/xuvltpe45j/mcp).

Still stuck?

Send a secure message — we respond Monday–Friday, Pacific Time.

Contact support